U.S. Orders will be shipped via USPS & FedEx an International Orders will be shipped depending on the fulfillment center the product is from. Average transit times to the United States from or domestic warehouse: 2 - 5 Business days. Average transit times to the United States from our international warehouse: 5- 20 Business days. Average transit times to International: 15- 45 Business days.
There are circumstances that are out of our control(natural disasters, holidays, weather, etc) that may cause chipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Tor this reason, we do not guarantee the exact delivery time: the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it in order for the cancellation to be applied. If the item has already shipped please email support@luface-designs.com. All you need to do is send us an email with the subject line "CANCEL" along with your order number.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@luface-designs.com. If the address is wrong we can correct it within 24 hours.
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